FitnessUltimate.com wants you to be completely satisfied with your purchase! As soon as you receive your order, please make sure to inspect all merchandise for any defects or poor workmanship. The great majority of products are returnable within 30 days of the date of your purchase (please contact and ask if the brand/product you are purchasing accept returns). Authorized returns qualify for replacement or refunds, less the original postage and handling (this includes free shipping offers; your freight is free only if you keep the product.). Some brands may also charge a 15% re-stocking fee
Return Policy Requirements:
- Please contact us and ask if the brand/product you are purchasing accept returns. Some brands may not qualify for returns.
- Customers must have
an RA number before returning a purchase. Important: Merchandise returned without a Return Authorization (RA) number
issued by our Customer Service will not be accepted.
- If the returned item qualifies for return and the item has been verified,
customers should allow 30 days for a refund to appear on their statements
- Some brands may also charge a 15% re-stocking fee
- For items that arrive damaged or defective, please contact us immediately
using this online contact form. We will make arrangements
to have a replacement item or part sent to you free of charge. Defective products
are considered to be units that are experiencing numerous mechanical failures
and/or experiencing failure occurrences that our technicians are unable to diagnose
or repair to an acceptable condition. Products returned due to freight damage
are products that are damaged in shipping on route from FitnessUltimate.com via FitnessUltimate.com
’s carrier. It is the customer's
responsibility to report freight damage immediately. Reporting damage at
a later date can significantly reduce the chance of being compensated by the carrier.
- Returns are expected to arrive at FtinessUltimate.com appropriately
packaged and in their original state. That is, all additional
items included in the original unit, such as owner’s manuals,
hardware, accessories, etc., are expected to be returned as well.
Should the product arrive damaged or incomplete, the customer
will be held responsible for all costs incurred to repair and/or
complete the unit. We reserve the rights to modify these policies
at any time without notice.
If you decide to return a product you shall request a Return Authorization (RA) number by filling up and submitting the Online RA request Form.
You must have a Return Authorization (RA) number before returning any merchandise to FitnessUltimate.com
Before you return a product and to receive a return authorization number please click here to request a RA and learn more about each brand/product specific return policies and/or restrictions
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