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We strongly believe that our customers' happiness is the key of our success and we proud ourselves to have one of the highest customer satisfaction ratings. Once you will shop with us we know you will come back. Every single order is manually reviewed to assure a prompt processing and shipping. In the remote case of any issue with your order or fulfillment delays, one our skilled customer service representative will immediately get in touch with you to quickly solve the matter.
Our platform allows you to track your order processing status or the location of your shipment 24 hours a day 7 days a week. Login to your FitnessUltimate.com personal account for live tracking.
Furthermore, you will always find a friendly representative ready to talk to you if you need any help or just a simple advice email us at Info@FitnessUltimate.com.
ONLINE: Please use our online contact form here
BY EMAIL: Email us at Info@FitnessUltimate.com. Our skilled customer care representatives are standing by to happily
answer any question you may have from 9AM to 5PM EAST, Monday to Friday.
You can track the status or location of your order in real time 24 hours a day by simply logging at any time in your FitnessUltimate.com account.
Login to your FitnessUltimate.com personal account
FitnessUltimate.com wants you to be completely satisfied with your purchase! As soon as you receive your order, please make sure to inspect all merchandise for any defects or poor workmanship. The great majority of products are returnable within 30 days of the date of your purchase (please contact and ask if the brand/product you are purchasing accept returns). Authorized returns qualify for replacement or refunds, less the original postage and handling (this includes free shipping offers; your freight is free only if you keep the product.)
If you decide to return a product you shall request a Return Authorization (RA) number by filling up and submitting the Online RA request Form.
You must have a Return Authorization (RA) number before returning any merchandise to FitnessUltimate.com
Before you return a product and to receive a return authorization number please click here to request a RA and learn more about each brand/product specific return policies and/or restrictions
| Delivery and Shipping Damage Information: |
As truck delivery drivers are not permitted to enter your residence, you are responsible for bringing your product from curbside into your home and assembling the product yourself. Truck driver may or may not assist you in lowering the box from the rear of truck.
Shipping and Transit Time:
Oversize items are shipped by truck and might take approximate 7 to 10 business days for delivery depending on your location. Smaller items are shipped by UPS and will take less transit time.
Shipping Damage:
Thoroughly inspect the freight for any Damage or abuse.
If the equipment is damaged then note "Possible Damage, Subject to Inspection" on the delivery receipt.
If damages are present, and it is too severe to be kept and used, use the following notation on the Bill of Lading: "Refused due to damage" and refuse to receive the package
- Have the driver present you with the delivery receipt
- Verify the pallet / or carton count on the delivery receipt so you are aware of How Many Units to expect to be on the truck and to be inspected.
- On the receipt Sign for the number of pallets and notate:
- If the equipment is damaged then note "DAMAGED" on the delivery receipt.
- If the extent of the Damage is Excessive then Refuse the Delivery
Replacement Shipments For Damaged Orders:
If an order is refused at time of delivery due to damage, We will automatically resend a new package out as soon as the damaged item is received
Replacement Parts for Concealed Damage/Defect Freight:
In such situation please contact our customer service immediately. Our representatives will make arrangements with the manufacturer to send you directly any replacement part needed. All replacement part orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping. We do not provide credits or refunds for the inconvenience of missing or damaged parts or for purchasing replacement parts not ordered through us.
If goods are cancelled before they have been shipped (usually less than 24
hours from order placement), the order is cancelled and no charges are applied
to the customer.
If items have been shipped at the time of cancellation, customer
will be charged 20% re-stocking fee and the shipping cost to send the item back to our warehouse, and any incurred shipping cost.(this includes free freight promotion)
If you
need to cancel an order e lease use our online contact form
Delivery Refusal. If a customer orders a product from us and refuses delivery of the item, then customer will be charged 20% re-stocking fee plus any incurred shipping cost.(this includes free freight promotion)
Also, if you refuse, or miss your delivery appointment(s) for a non-defective/un-damaged product, you will be responsible for all return shipping costs.
If you do not pay these costs directly to the carrier in advance, they may be deducted from your refund, after the product is returned to the appropriate warehouse.
Freight shipments generally cost $100 - $350 dollars, depending on the product.
FitnessUltimate.com wants your business! If you have found a better price for this item, please go ahead and place the order at our website. We will not charge your creditcard until we check if we can match the price. You can request a price match by clicking on the "price match" icon on the product page or by going to the price match request form
ONLINE: Please use our secure web site at www.fitnessultimate.com
BY FAX: Fax your order(s) 24 hours a day,7 days a week to (305) 675-8327.
BY E-MAIL: E-mail your order(s) 24 hours a day. Please use the online contact form above
BY MAIL: You can send us your order(s) via regular mail.
Mail to:
FitnessUltimate.com
2125 Biscayne Boulevard suite 580
Miami FL 33137
United States of America
Schools, healthcare organizations, recreational facilities and fitness centers are our best customers and using a PO to order from us couldn't be much easier. In short:
We will bill you with terms of net 30 days if you order for:
- A public or private educational institution.
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A nationally recognized organization.
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Any government department.
- Other Organizations
If you woud like to place a PO, please either mail it in or fax it to (305) 675-8327. Please be sure to include your contact information (including an e-mail address) and any delivery instructions you might have for us.
If you need a quote or a bid faxed or e-mailed to you, please fax us your quote or email us to us. Most likely we will be able to offer you a better deal.
We accept Visa, MasterCard, American Express, Discover, Checks, Money Orders, Western Union and Wire Transfers.
| How and Where do We Ship: |
SHIPPING WITHIN THE USA
We will ship your order FREE if it is over $300.00 within
the contiguous 48 states. Orders under $300.00 the shipping cost will be calculated
at checkout.
All our products are shipped right in front of your door. Excluding oversized and
overweight items which shipping cost will be calculated and paid if acceptable by the client
before we process the order.
| Our Online Security Guarantee: |
We have the most confidence in our secure online ordering system. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels across the Internet. We guarantee that every order placed from our portal will be 100% safe. This means you pay nothing if unauthorized charges are ever made to your credit card as a result of shopping at our store.
We are committed to protecting your privacy online. We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling and processing orders, contacting purchasers to inform them of their order status and for internal analysis.
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